Find answers to common questions about bookings, payments, baggage, and travel.
You can book flights directly through our website by selecting your destination, travel dates, and preferred cabin class.
Yes. Selected flights may be reserved temporarily depending on seat availability and fare conditions.
You will receive a confirmation email with your booking reference and flight details after payment is completed.
We accept Visa, Mastercard, GCash, PayPal, Maya, and major online banking services.
Yes. Our payment system uses encrypted and secure payment gateways to protect your information.
Economy passengers receive 7kg carry-on baggage and checked baggage allowances vary by ticket type.
Yes. Extra baggage can be purchased online before departure for lower rates.
Online check-in opens 24 hours before departure and closes 1 hour before takeoff.
Flight changes are allowed depending on your fare type and seat availability.
Use the “Forgot Password” option on the login page to reset your account password securely.
Yes. Please contact support at least 48 hours before your flight for assistance requests.
You must bring valid government-issued identification and required visas for international destinations.
Arrive at least 2 hours before domestic flights and 3 hours before international departures.